Payment Policy

Effective Date: December 25, 2024

At TinoBikeFix, we are committed to making your shopping experience as smooth as possible. Please read our Payment Policy carefully to understand the terms and conditions that apply to your payment methods.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: We accept payments from the following cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You can also pay through PayPal, which allows you to use your PayPal balance, bank account, or linked credit/debit cards.

  • Apple Pay: If you are using an Apple device, we offer Apple Pay as a payment option.

  • Google Pay: For customers using Android devices, Google Pay is available as a convenient payment method.

  • Other Payment Methods: We may also accept other payment methods as specified on our checkout page.

2. Payment Authorization

  • Order Confirmation: Upon placing an order, your payment method will be authorized for the amount of the order. However, the transaction will not be completed until your order has been processed and shipped.

  • Pre-Authorization: Depending on your payment method, we may perform a pre-authorization charge for security purposes. The amount will only be deducted from your account once your order is shipped.

3. Payment Security

At TinoBikeFix, we take the security of your payment information seriously. We use industry-standard encryption technology to protect your data during payment transactions.

  • Secure Checkout: Our checkout process is encrypted with SSL (Secure Sockets Layer) technology, ensuring that your personal and payment information is securely transmitted.

  • Third-Party Payment Processors: All payments are processed through trusted third-party processors (e.g., PayPal, Stripe, etc.) who comply with Payment Card Industry Data Security Standards (PCI-DSS).

4. Order Cancellation and Modifications

  • Cancellation: Once your order is confirmed, it cannot be canceled unless it has not been processed or shipped. If you wish to cancel, please contact us as soon as possible.

  • Payment Adjustments: If there is an issue with your payment (e.g., insufficient funds, card declined), we will notify you immediately and work with you to resolve the issue. You will be given the option to provide an alternate payment method.

5. Sales Tax

Sales tax is applied to all orders based on the shipping destination. The applicable tax will be calculated during checkout and is included in your final order total.

  • Tax Rates: Sales tax is calculated based on the tax rate for the shipping address of your order. The rate may vary depending on the state and local tax laws.

6. Currency

All transactions on our website are conducted in USD (U.S. Dollars). If you are shopping from outside the United States, your payment processor or bank may apply currency conversion fees.

7. Payment Errors

In the event of a payment error or technical issue with processing your payment, we will notify you immediately. You may be asked to provide an alternative payment method or confirm payment details to complete the transaction.

8. Refunds and Chargebacks

  • Refunds: If you are eligible for a refund, the amount will be credited back to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider.

  • Chargebacks: In the case of a chargeback initiated by your bank or credit card company, we will work to resolve the dispute. If the chargeback is found to be fraudulent or invalid, your account may be suspended or banned from placing future orders with us.

9. Contact Us

If you have any questions or concerns regarding our Payment Policy, please reach out to us:

TinoBikeFix
Street: 145 Stafford Ave N #116, Waterville, New York (NY), 13480
Phone: (315) 841-3442
Email: info@tinobikefix.com