Sales Policy

Effective Date: December 25, 2024

At TinoBikeFix, we are committed to providing excellent customer service and ensuring that your purchasing experience is smooth and easy. By placing an order with us, you agree to the following terms and conditions related to your sale.

1. Order Acceptance and Confirmation

  • Order Acceptance: All orders placed with TinoBikeFix are subject to acceptance. We reserve the right to refuse or cancel any order at any time for reasons such as limited stock availability, pricing errors, or fraudulent activity.
  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing the products and prices. Please review the order details and contact us if there are any discrepancies.
  • Payment Authorization: Payment must be authorized before the order is processed. If there is an issue with payment, we will notify you, and your order may be delayed or canceled.

2. Pricing and Payment

  • Pricing: All product prices are listed in USD (U.S. dollars) and are subject to change without notice. Prices do not include applicable taxes, duties, or shipping charges unless otherwise stated.
  • Taxes and Duties: Sales tax will be added to orders where required by law. For international orders, customs duties and taxes may be applied by the destination country, and the buyer is responsible for any additional fees.
  • Payment Methods: We accept payment via credit/debit cards, PayPal, and other payment methods that may be available at checkout.
  • Billing Information: You agree to provide accurate billing information and update it promptly if there are any changes.

3. Shipping and Delivery

  • Shipping Charges: Shipping fees will be calculated during checkout and added to your order total. We offer various shipping options depending on your location and the products ordered.
  • Shipping Time: Delivery times vary depending on the shipping method and destination. We strive to process and ship orders as quickly as possible, typically within 1-2 business days, but delays can occur during peak seasons or due to unforeseen circumstances.
  • Delivery Issues: Once an order is shipped, the delivery is in the hands of the carrier. We are not responsible for delays, damages, or losses caused by the shipping carrier. Please contact the carrier directly in such cases.
  • International Shipping: For international shipments, customs clearance procedures may cause delays. We are not responsible for delays or additional fees related to customs.

4. Returns and Refunds

Our Return and Refund Policy outlines the conditions under which you can return products and receive a refund. Please review our Refund and Returns Policy for further details.

5. Product Availability and Substitutions

  • Product Availability: We strive to ensure that all items listed on our website are in stock. However, due to the nature of inventory management, some products may be temporarily out of stock. In such cases, we will notify you via email and provide options for backordering or selecting an alternative product.
  • Substitutions: We reserve the right to substitute a product with an equivalent or superior item if the original product is unavailable. You will be notified in advance before the substitution is made.

6. Account Responsibility

  • Account Information: If you create an account with us, you agree to maintain accurate and up-to-date information. You are responsible for all activities that occur under your account and should notify us immediately if you suspect any unauthorized use of your account.
  • Password Security: You are responsible for maintaining the confidentiality of your account password and other login information.

7. Limitation of Liability

  • Limitation of Liability: In no event shall TinoBikeFix be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the amount paid for the specific product or service in question.
  • Warranty Disclaimer: We do not provide warranties beyond those offered by the manufacturer of the products. All products are sold “as is” unless otherwise specified.

8. Modification of Terms

We reserve the right to modify or update this Sales Policy at any time without notice. Any changes to the policy will be reflected on our website, and it is your responsibility to review these terms periodically.

9. Contact Us

If you have any questions regarding this Sales Policy, please contact us:

TinoBikeFix
Street: 145 Stafford Ave N #116, Waterville, New York (NY), 13480
Phone: (315) 841-3442
Email: info@tinobikefix.com

Thank you for choosing TinoBikeFix. We value your business and are here to provide the best service possible.