Refund and Returns Policy

Effective Date: December 25, 2024

At TinoBikeFix, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return and refund policy. Please review the following guidelines for returns and refunds.

1. Eligibility for Returns

We accept returns for products that meet the following criteria:

  • Condition: The product must be in new and unused condition, with all original packaging, labels, and accessories intact.
  • Return Window: Returns must be initiated within 30 days from the date of delivery.
  • Non-returnable Items: Certain items, such as personalized or custom products, cannot be returned. Please check product descriptions for any specific exclusions.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@tinobikefix.com or call (315) 841-3442 to request a return authorization.
  2. Return Authorization: Once we confirm your return request, we will provide you with a Return Authorization Number (RAN) and detailed instructions for the return.
  3. Packaging: Please carefully package the item(s) to prevent damage during return shipping.
  4. Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service.

3. Refund Process

Once we receive the returned item(s), we will inspect them to ensure they meet the conditions for a refund. If your return is approved:

  • Refund Method: The refund will be processed to the original payment method used for the purchase.
  • Processing Time: It may take up to 7-10 business days for your refund to be credited to your account, depending on your payment provider.
  • Partial Refunds: If the item is returned in a condition other than new or missing parts, we may issue a partial refund.

4. Defective or Damaged Items

If you receive a defective or damaged item:

  1. Notify Us: Please contact us within 7 days of receiving the item at info@tinobikefix.com or call (315) 841-3442.
  2. Provide Evidence: Include photos of the defect or damage with your request.
  3. Replacement or Refund: We will provide a full refund or replacement for defective or damaged items at no additional cost to you.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product following the steps above and place a new order.

6. Non-returnable Items

The following items are not eligible for return or refund:

  • Products marked as “final sale” or “non-returnable”.
  • Custom or personalized items.
  • Gift cards.

7. Shipping Costs

  • Non-refundable: Shipping fees for the original purchase are non-refundable unless the return is due to an error on our part or a defective item.
  • Return Shipping: You are responsible for the return shipping costs, except for defective items or order errors.

8. Contact Us

If you have any questions about our return or refund policy or need assistance with a return, please contact us:

TinoBikeFix
Street: 145 Stafford Ave N #116, Waterville, New York (NY), 13480
Phone: (315) 841-3442
Email: info@tinobikefix.com

Thank you for choosing TinoBikeFix. We appreciate your business and are here to help with any returns or refund inquiries.